Welcome to ecosolheat.co.uk (“we,” “us,” or “our”). Protecting your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiable Information (PII): Name, email address, phone number, and other contact details you provide when submitting forms.
- Technical Information: IP address, browser type, operating system, and other data collected via cookies or similar technologies.
- Service Information: Information related to eligibility checks, property details, or service preferences to tailor our energy solutions.
2. How We Use Your Information
The information we collect is used for:
- Providing and improving our services, including boiler grants, insulation upgrades, and renewable energy solutions.
- Processing applications for the ECO4 Grant Scheme and similar programs.
- Communicating with you regarding eligibility, assessments, installations, or support.
- Personalizing your website experience and improving our content.
- Complying with legal obligations and ensuring site security.
3. Sharing Your Information
We do not sell or trade your personal information. However, we may share your data with:
- Service Providers: Certified installers, technical consultants, or government agencies for grant processing.
- Third Parties: When required by law or to protect our legal rights.
All third parties we work with are contractually obligated to safeguard your data.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and track website activity. Cookies help us:
- Analyze website performance.
- Personalize content based on your preferences.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your website experience.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal, accounting, or reporting obligations.
6. Data Security
We prioritize the protection of your personal information by implementing:
- Secure data encryption for sensitive information.
- Firewalls and regular security audits to safeguard our systems.
- Limited access to your personal data, restricted to authorized personnel only.
7. Your Data Protection Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of your personal data.
- Correction: Request corrections to incomplete or inaccurate data.
- Deletion: Request deletion of your personal information, subject to legal requirements.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at [Your Contact Email Address].
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their policies before sharing any personal information.
9. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal compliance. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
📧 Email: [Your Email Address]
📞 Phone: [Your Phone Number]
📍 Address: [Your Business Address]
